If I can be of any assistance, please don’t hesitate to contact me. Again we deeply apologize for the inconvenience, and hope you will give us another opportunity to serve you in the future. If this was not done we will reach out to them.

In addition to this should have also refunded any monies you paid them. Again this was told to, who you booked the reservation with. We did not have rooms with two beds available, and we would not have been able to fulfill the bed type, even if we did not relocate you. The hotel had to contractually fulfill its obligation. To further explain what happened, the hotel has a Multi-year contract with a group, that has been in place since 2017. That is not something the hotel would do and would be considered unethical. This was not about cancelling reservation to make more money as you noted. Which looked like she was able to get you are the element. Dawn did step in to try to assist, in the rebooking process with another hotel that assisted us with this issue. Normally when we notify a third part booking agent, they are supposed to contact you and move your reservation without our interaction, as you booked the reservation through them not us. They were no much help in the relocation process. We did notify, which is who you booked the reservation with. This error allowed rooms to be booked, despite the hotel being sold out. Unfortunately we are having to relocate guest, due to a computer error. Good afternoon Q5121Hpnacyo, I am deeply sorry for this experience. Barcelo Bavaro Palace All Inclusive Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Hotels near Dallas Theological Seminary.Hotels near Texas A&M University Baylor College of Dentistry.Dallas/Fort Worth International Airport Hotels.

Curio Collection by Hilton Hotels in Dallas Top 10 Best Haunted Hotel in Dallas, TX - September 2023 - Yelp - Warwick Melrose - Dallas, Magnolia Dallas Downtown, Hotel Indigo Dallas Downtown, The Adolphus, Rosewood Mansion on Turtle Creek, Omni Dallas Hotel, Crowne Plaza Dallas Downtown, Waxahachie Haunted History Tours, The Westin Dallas Park Central.Hotel Indigo Dallas Downtown, an IHG Hotel Rooms.Hotel Indigo Dallas Downtown, an IHG Hotel Features.Hotels near Hotel Indigo Dallas Downtown, an IHG Hotel.My room was right off the elevator - avoid that it was really noisy. Since we were there with a conference, they wouldn't let us use their shuttle. There was no full length mirror in my room - kind of a bummer.

Other things to note: the fitness room is really small and only has 2 treadmills. My room had dust in the corners - just a bit shabby. I had to do this twice more during my stay. The TV in my room didn't work and when maintenance came, they literally just unplugged it and plugged it back in. My room had a ton of wear and tear - scuff marks on the walls and furniture, etc. Hotel Indigo Dallas Downtown, an IHG Hotel: Texas Friendly - See 1,134 traveler reviews, 428 candid photos, and great deals for Hotel Indigo Dallas Downtown, an IHG Hotel at Tripadvisor. Twice we had to take the stairs up and down (from the 12th floor) or we would have been late. See 1,139 traveler reviews, 602 candid photos, and great deals for Hotel Indigo Dallas Downtown, an IHG Hotel, ranked 45 of 228 hotels in Dallas and rated 4 of 5 at Tripadvisor.

There was a long wait for rooms when we checked in because they didn't have clean rooms available. Now 152 (Was 188) on Tripadvisor: Hotel Indigo Dallas Downtown, an IHG Hotel, Dallas. Getting up and down to my room was a pain and the staff couldn't get around to clean rooms either. Lots of people have posted about the elevator not working - they only had 1 working elevator when I was there in mid-March and it was incredibly inconvenient. That's about the only thing that was nice. The concierge at this hotel is really nice.

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